Returns Policy – Online Orders

Rutland Pet Food Supplies LTD

We want you to be completely satisfied with your order. If something’s not right, we’re here to help.

Eligibility for Returns

You may return items within 14 days of receiving your order, provided they are:

• Unopened and unused
• In original packaging
• Suitable for resale

This includes pet food, bedding, and toys. We cannot accept returns of opened food, used bedding, or chewed/damaged toys unless they are faulty.

Faulty or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at info@rutlandpetsupplies.com with your order number and a photo of the issue. We’ll arrange a replacement or full refund, including return postage where applicable.

How to Return

1. Email us at info@rutlandpetsupplies.com with your order number and reason for return.

2. We’ll provide return instructions.
Post the item back to us – return postage is at your expense unless the item is faulty or sent in error.

Refunds

Once we’ve received and checked the item, we’ll issue a refund to your original payment method within 7 working days.

Exchanges

If you’d like to exchange an item, return it as above and place a new order for the replacement.

For assistance, contact us at info@rutlandpetsupplies.com or 07860 112 583.